Support
When does Viviane open?
Soon. Join the waiting list on the home page and you get one email the day she opens.
How do I get my free month?
Join the waiting list. When she opens, download the app and sign in with the same email. Your free month is waiting in the app.
Is Viviane a real person?
No. Viviane is an AI tarot reader.
Can she tell my future?
No. The cards describe, they do not predict. Viviane is for reflection and entertainment, not medical, legal or financial advice.
How do I cancel my plan?
In your Apple or Google account. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments and subscriptions. Deleting the app does not cancel the plan.
Can I get a refund?
Apple and Google handle refunds. On iPhone, ask at reportaproblem.apple.com. On Android, ask in your Google Play order history.
How do I delete my account?
In the app: Account → Privacy & data → Delete account. Or follow the steps on Delete your account.
I am going through something hard.
In the US, call or text 988, or call 911 in an emergency. More help on our Safety page.
How do I reach you?
Write to support@viviane.app. A person reads every message.