Safety

Viviane · viviane.app · Last updated: October 1, 2026

Get help now

• US emergency: call 911.
• US: call or text 988 (Suicide & Crisis Lifeline), or chat at 988lifeline.org.
• US: text HOME to 741741 (Crisis Text Line).
• EU: call 112.
• UK and Ireland: call 116 123 (Samaritans).
• Other countries: findahelpline.com.
• Viviane is not an emergency service, crisis line or health service.

Messages about suicide, self-harm, eating disorders or harming others

• Every message is checked automatically before Viviane answers.
• If a message shows a sign of risk, the reading stops. Viviane does not answer it.
• The app shows the help numbers above. They can be tapped.
• Viviane does no more tarot that day. The help stays on screen.
• If it happens again within 7 days, the app shows a full-screen help page and pauses Viviane until the next day.
• These messages are not brought up in later readings.
• Viviane never gives instructions for self-harm or harm to others, and never encourages it.
• Viviane does not read the cards on death, suicide or self-harm.
• Viviane never claims to be human or licensed, or to offer therapy, counselling or medical care.

Crisis referrals

The first yearly count is published in January 2027. It is the number of times a crisis message was shown in the calendar year, updated each January.

Adults only

• Viviane is for adults 18+. AI companions like Viviane may not be suitable for some minors.
• Rated 18+ on the App Store and Google Play.
• At first launch, the app asks Apple or Google for the account’s age range. Under 18: no access.
• If Apple or Google share no age, the app asks for a year of birth. Under 18: no access. Where the law requires more, the Apple or Google age is required.
• We keep only whether the check passed, how and when. We do not keep the age.
• Accounts of users under 18 are closed and their data deleted.

Contact

support@viviane.app (questions about this page, or to report a user under 18)