Delete your account
Viviane · viviane.app · Last updated October 1, 2026
Viviane is made by Preffo ApS. This page explains how to delete your Viviane account and what happens to your data.
In the app
Account → Privacy & data → Delete account. Deletion is immediate and permanent.
Without the app
Email support@viviane.app from the address your account uses, with the subject “Delete my account”. We delete it within 30 days and confirm by email.
What is deleted
Your account, readings, conversations, what Viviane remembers, reading notes, your daily card and log, and usage events. Copies in encrypted backups are gone within 180 days.
What we keep
| Data | Kept |
|---|---|
| Purchase records | 5 years after the financial year ends, under a random account number only |
| Free-reading checks and AI cost records | 3 years, under a random account number only |
| Crisis messages shown | A yearly count only, not linked to you |
| Support emails | 3 years after your last message |
We keep these because tax law and fraud prevention require it. None of them can be linked back to you.
Subscriptions
Deleting your account does not cancel a subscription. Cancel it in your Apple or Google account settings first.
Waiting list only
If you only joined the waiting list, use the unsubscribe link in any of our emails, or write to support@viviane.app. Your email is deleted from the list.